Customer Support

Last updated: October 3, 2026

VIP Guests runs the loyalty clubs that restaurants, breweries and other venues offer at addresses like venue-name.vipguests.ca. For help with your club, payment or account, email us at support@vipguests.ca.

To help us find your account quickly, include:

• the club’s name;
• the email or mobile number you joined with;
• for a payment, the date and amount.

For questions about food, drinks, opening hours or reservations, please contact the venue directly.

Common questions

My sign-in code didn’t arrive. Check your spam or junk folder, and make sure you typed the same email or number you joined with. Codes expire after ten minutes, so ask for a new one if needed.

I see “VIPGUESTS” on my card statement.* That’s a purchase from a club on VIP Guests, such as a membership or a voucher. The venue’s name follows the asterisk. VIP Guests takes the payment on the venue’s behalf, and your email receipt has the details.

Refunds. Ask the venue or email us. Refunds follow the venue’s policy, and if what you paid for sold out while you were paying, we refund you in full automatically. A refund goes back to the card you paid with and can take 5 to 10 business days to appear. See section 3 of our Terms of Service.

Renewing a membership. Memberships never renew automatically. We email you 30 days and 7 days before yours ends, and you can renew from your club card or with venue staff.

Stopping offer emails. Use the unsubscribe link in any offer email, or the setting on your club card. It takes effect immediately.

Closing your membership. Email us or ask the venue.

Your information. To get a copy of your information or have it deleted, email privacy@vipguests.ca. See our Privacy Policy.

For venues

Managers can sign in to their club’s portal at venue-name.vipguests.ca/manage, or email support@vipguests.ca.

VIP Guests AI Group, Torrance, California, USA · support@vipguests.ca