For full-service restaurants & QSRs
The AI-powered loyalty program your guests actually use.
VIP Guests learns what every guest orders and how often they visit, then brings them back by text and email with the right offer at the right moment. For full-service restaurants and QSRs. No app to download, no POS integration, no extra work for your staff.
Book a demoSee the AIAI that learns every guest
Every visit and every receipt teaches VIP Guests a little more about each guest: what they order, how much they spend and how often they come in. It combines that with your calendar, the weather and what's happening in town to send offers that feel personal, at the moment they're most likely to bring someone back.
A taste profile for every guest
AI reads each receipt down to the line item, building a picture of every guest's favourites: their go-to beer, their usual entrée, their typical spend.
Win-backs timed to each guest
A weekly regular who's been gone two weeks is a different story from a monthly visitor. VIP Guests learns each guest's rhythm and reaches out when they're overdue, before they become someone else's regular.
Offers matched to taste
Launching a hazy IPA or a seasonal burger? Describe it in a sentence and AI finds the guests whose order history says they'll love it, then invites only them.
Weather and local-event triggers
Rainy day? Comfort-food offers go out automatically. Big game, concert or festival nearby? The guests who love those nights hear from you first.
A game plan calendar
Load your promotions, releases, holidays and events once. VIP Guests knows what's coming and lines up the right campaigns ahead of time.
Snap-a-receipt rewards, fraud-proof
Guests photograph their receipt and AI reads and verifies it in seconds, with any POS. Duplicate, altered and out-of-date receipts are caught automatically.
Text and email, built in
Reach every guest the way they want to hear from you. SMS and email are part of the platform, with no extra tools, lists or exports.
Two-way SMS
Branded texts from your own local number. When guests reply STOP or HELP, it's handled automatically.
Branded email
Every email, from sign-in codes to welcomes and offers, carries your logo, colours and club name automatically, with one-click unsubscribe on every marketing message.
Guests choose the channel
Text, email, both or neither. Every offer follows the guest's preference and falls back to their other channel automatically.
Automated sequences
Welcome series, birthdays, milestones, win-backs and launch announcements run on their own.
Smart, respectful sending
Quiet hours, frequency caps and send-time optimization keep your messages welcome. During a sign-up rush, sign-in codes always go first and welcome emails follow automatically.
Consent on record
Every opt-in and opt-out is logged with the time and source, meeting TCPA, CASL and carrier rules.
Set it and forget it
Once your offers are in, VIP Guests runs itself. There's nothing for your staff to scan, type or track.
No load on staff
Guests sign themselves up and earn on their own phones. Your team just honours the rewards.
Automations run 24/7
Win-backs, birthdays, milestones and weather offers fire automatically from each guest's behaviour.
No manual checking
AI verifies every receipt and only flags the rare suspicious one for a quick look.
Your only job: new offers
Add a promotion or a new release when you have one. The AI decides who should hear about it, and when.
Mug clubs and buy-in programs, built in
Turn your best regulars into members who pay to belong. VIP Guests has a dedicated club mode for breweries and restaurants that sell memberships.
Mug clubs for breweries
Annual or monthly memberships with the perks your members love: their own numbered mug on your shelf, a bigger pour, members-only releases and events, and bragging rights.
VIP clubs for restaurants
Wine clubs, cocktail clubs, chef's-table and supper clubs: any program guests buy into, with tiers and perks you define.
Mug numbers and waitlists, managed
Members get their number the moment they join. Track every mug and where it's shelved, and when one frees up, the next guest on the waitlist gets it, along with an email saying it's theirs.
Dues, charter pricing and renewals
Charter members keep their price for life, or founders can be free for life. Renewals are one payment a year, with a reminder before it's due, and your share lands in your bank account.
Open with a line out the door
Start signing up members weeks before you launch or reopen. Founding members join free with your code, and on opening day they're already waiting to come in.
Founding members before you open
Your club takes sign-ups right away. Each founding member gets their member number and a welcome email with your opening date, and hears from you again on launch day.
Founder codes you control
Free or discounted sign-up codes for launches, staff, partners and influencers. Cap the uses, pause a code at any time and watch the count in real time.
A waitlist when spots run out
When the founding spots are gone, new guests still join your club and go straight onto the waitlist. Nobody is turned away and nobody is missed.
Ready-made QR signs
Print branded signs and table stickers from your portal with the code built in. One scan, and the code is already filled in for the guest.
Your brand, your portal
Your club looks like your venue, not like us, and your team runs it from one simple portal.
Your look, everywhere
Upload your logo and a header photo, choose your colours and name your club. Your club page, QR signs and every email update to match.
A manager portal anyone can run
Guests, offers, codes, mug club, QR signs, settings and your team, all in one place on any phone, tablet or computer.
Staff sign in without passwords
Invite your team by email as owners, managers or staff. They sign in with a one-time code, and you can remove access in one tap.
One-tap sign-in for guests
Guests sign in with a "Sign me in" button or a short code sent to their inbox or phone. There's no password to remember and nothing for staff to reset.
Built for how you serve
Full-service restaurants
- Paid VIP memberships and clubs that create recurring revenue
- Table QR codes for check-ins while guests wait
- Personal win-backs for regulars who've drifted away
- Perks your servers can mention, and members ask for by name
Quick-service restaurants
- Guests join at the counter in under a minute, with no app download
- A Daily Spin that gives guests a reason to come back tomorrow
- Points on every order from a photo of the receipt
- Visit-frequency offers that run on autopilot
Fits right into your venue
QR codes everywhere
Tables, counters, menus, coasters and receipts. Print signs and stickers straight from your portal, and one scan opens your branded club.
Apple Wallet & Google Wallet
Members save their club card and rewards to their phone's wallet, ready to show at the till, with a reminder before rewards expire.
Guest Wi-Fi sign-up
Use VIP Guests as your Wi-Fi captive portal: guests join your club as they connect, turning free Wi-Fi into your fastest-growing list.
Reservation platforms (add-on)
Connect OpenTable, Resy, SevenRooms and other reservation apps to learn every guest's booking history and upcoming visits, even when they don't scan a receipt.
Works with your POS
AI receipt reading works with any point-of-sale system, including Toast and Silverware, so you can launch without IT projects or vendor approvals.
Redeeming at checkout
Redemption happens entirely on the guest's phone. There's nothing to scan, no extra device for staff and nothing to connect to your POS.
Guest opens their reward
From their club card in Apple Wallet or Google Wallet, the guest opens the reward they want to use today.
They swipe to redeem in front of staff
A live confirmation screen appears, animated and time-stamped so a screenshot can't fake it. Staff just glance at it. For bigger rewards you can require a quick staff PIN.
Ring it in with a normal POS button
Staff use an ordinary discount or comp button you add once, like "VIP reward", so your POS reports account for every item discounted or given away.
Removed from their wallet instantly
The reward is marked used and disappears from the guest's wallet card within moments. It can't be used twice, even at another location.
Built on infrastructure you never have to think about
Always on, everywhere
Runs on Cloudflare's global network, so your club page loads fast for guests wherever they are and stays up through the Friday-night rush.
Your data, walled off
Every venue gets its own isolated database, so its guest data is never mixed with another venue's. Encrypted in transit and never sold.
Scales with you
From one patio to hundreds of locations, with nothing to install, patch or maintain.
Privacy and consent built in
Designed around US and Canadian privacy, texting and anti-spam laws (CCPA, TCPA, CAN-SPAM, PIPEDA and CASL) from day one.
Compliance done right, out of the box
Loyalty marketing touches texting, email, privacy, payments and alcohol laws. VIP Guests is built to the rules for each one in the US and Canada, so your venue never has to become an expert.
TCPA-grade consent for texts
Guests give express written consent before any marketing text. The exact wording, time and source are kept on record, and STOP takes effect instantly.
Registered A2P 10DLC messaging
Every venue's texts run on a brand and campaign registered with US carriers through The Campaign Registry, following the CTIA Messaging Principles.
CAN-SPAM and CASL email
Clear sender identity, your venue's mailing address in every message, and unsubscribes honoured immediately, not in 10 business days.
Gmail and Yahoo sender rules
Mail is authenticated with SPF, DKIM and DMARC, includes one-click unsubscribe (RFC 8058) and is monitored for bounces and complaints.
CCPA/CPRA and PIPEDA privacy
Guests can see, correct or delete their data on request. We never sell or share personal information, and we collect only what the program needs.
PCI DSS through Stripe
Card payments are handled by Stripe, a PCI DSS Level 1 certified provider. Card numbers never touch our servers or yours.
Auto-renewal law for club dues
Membership terms are shown clearly before purchase, renewals need affirmative consent, reminders go out before renewal, and members can cancel online.
Age-gated alcohol marketing
Legal drinking age is enforced by state and province (21 in the US, 18 or 19 in Canada), and offers never include free alcohol.
Instant deployment. Live the moment your offers are in.
There's no installation, hardware or waiting on IT. Your club is created instantly, and it starts working for you as soon as you enter your first offers.
Your club deploys instantly
Your branded club page at yourvenue.vipguests.ca is created on the spot, on its own secure, isolated data store.
Enter your offers, and you're live
Add your logo, tiers, perks, rewards, Daily Spin prizes and your game plan calendar. The moment you save them, guests can join and start earning.
Put out the QR codes
Print them from your portal for tables, the counter, menus or receipts. Guests scan, confirm their email or mobile number with a code, and they're in.
AI keeps them coming back
Every check-in and receipt sharpens each guest's profile, and offers go out by text and email to the guests most likely to respond.
- TCPA, CAN-SPAM and CASL compliant
- Registered 10DLC texting
- Guests choose text, email, or neither
- One-click unsubscribe
See your club in action
Tell us about your restaurant and we’ll show you your club running live: your branding, your rewards, your first AI-targeted campaign. It takes 20 minutes.
Book a demo